Sam K
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Can I mount this to an RV?
We currently have one rack that is approved for use on RVs and Class B vehicles, and it's the Superclamp HD. We are looking to expand that selection in the future, but for the time being this is t...
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How do I update the firmware on my smart trainer?
Firmware updates for our Hammer, H2, and H3, as well as the Magnus and M2 trainers are completed via Bluetooth through the Saris Utility app (iOS/Android). If you haven't already, download the app ...
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How do I calibrate my smart trainer?
Calibration is performed in the Saris Utility app (iOS/Android). Note: Saris Utility is the only app that can successfully calibrate Saris smart trainers. Other training apps often provide calibra...
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What is your Warranty policy?
Saris products carry a Limited Lifetime Warranty which protects against defects in workmanship and materials for the original owner. See our Warranty page for terms and details. For warranty proce...
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Where can I find replacement parts for my trainer?
Many replacement parts can be acquired directly from our website here. If you're not sure what parts you need or you don't see them listed, you can reach out to our customer support team through th...
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How do I return a product?
Any product purchased directly from Saris within 30 days can be returned for a refund of the purchase price. Returns are only accepted on items ordered directly from saris.com or through Saris Cus...
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Which virtual training apps work with my Saris smart trainer?
Our current lineup of smart trainers utilizes BLE FTMS and ANT+ FEC for communication and control. The technology for trainers and training apps is mostly standardized, but some older models use ...
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Why aren't trunk racks approved for my car?
If no trunk racks show up and only hitch racks are displayed when checking the Online Fit Guide, that indicates through fit testing, we've determined mounting a trunk rack was either unsafe and/or ...
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Do trunk racks work on pickup trucks?
Trunk racks are not compatible with pickup trucks. Saris does offer rack options for 1 ¼" and 2" hitch receivers, as well as our bed or floor mounted Traps system that would be compatible. Please ...
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How can I get an instruction manual for my rack or trainer?
Each product page on our website contains a link to the current instruction manual for that respective product. For a complete list of instruction manuals to download, refer to the instruction man...