Sam K
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What drop out spacing works with your trainers?
Our current wheel-on trainers can accomodate120mm, 130mm, and 135mm bolt-on and quick release axle spacing out of the box. Our thru-axle adapters will expand compatibility to up to 148mm thru-axle ...
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How do I return a product?
Any product purchased directly from Saris within 30 days can be returned for a refund of the purchase price. Returns are only accepted on items ordered directly from saris.com or through Saris Cus...
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Why is the power cord loose in my smart trainer?
If you're noticing that the plug in your smart trainer's power port feels loose and/or the trainer powers off if it's wiggled, the pin inside the power port likely needs to be adjusted. In the cent...
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Why does my hitch rack wobble?
Often when we see hitch racks wobble, either the hitch bolt is not tight enough, or it's not properly installed. Lift up gently to relieve some of the weight of the rack from the receiver bar to e...
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Which virtual training apps work with my Saris smart trainer?
Our current lineup of smart trainers utilizes BLE FTMS and ANT+ FEC for communication and control. The technology for trainers and training apps is mostly standardized, but some older models use ...
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Why aren't trunk racks approved for my car?
If no trunk racks show up and only hitch racks are displayed when checking the Online Fit Guide, that indicates through fit testing, we've determined mounting a trunk rack was either unsafe and/or ...
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Which racks fit my car?
See our Online Fit Guide to determine which of our racks fit your vehicle. If no trunk racks show up and only hitch racks are displayed, that indicates through fit testing, we've determined mountin...
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Do bikes with thru-axles work with your trainers?
The short answer is yes. There are a handful of thru-axle configurations on the market and we make adaptors so our trainers can support the most popular ones. As a note, our older Pro Series trai...
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How often should I calibrate my smart trainer?
Direct drive trainers like the H3, H2, and Hammer need only to be calibrated 1-2 times a month, depending on desired accuracy. Wheel-on trainers like the M2 and Magnus are much more sensitive to e...
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Where can I find replacement parts for my trainer?
Many replacement parts can be acquired directly from our website here. If you're not sure what parts you need or you don't see them listed, you can reach out to our customer support team through th...