Sam K
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Which virtual training apps work with my Saris smart trainer?
Our current lineup of smart trainers utilizes BLE FTMS and ANT+ FEC for communication and control. The technology for trainers and training apps is mostly standardized, but some older models use ...
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Why aren't trunk racks approved for my car?
If no trunk racks show up and only hitch racks are displayed when checking the Online Fit Guide, that indicates through fit testing, we've determined mounting a trunk rack was either unsafe and/or ...
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Which racks fit my car?
See our Online Fit Guide to determine which of our racks fit your vehicle. If no trunk racks show up and only hitch racks are displayed, that indicates through fit testing, we've determined mountin...
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Do bikes with thru-axles work with your trainers?
The short answer is yes. There are a handful of thru-axle configurations on the market and we make adaptors so our trainers can support the most popular ones. As a note, our older Pro Series trai...
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How often should I calibrate my smart trainer?
Direct drive trainers like the H3, H2, and Hammer need only to be calibrated 1-2 times a month, depending on desired accuracy. Wheel-on trainers like the M2 and Magnus are much more sensitive to e...
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Why is the power cord loose in my smart trainer, and why is it making my trainer shut down?
If you're noticing that the plug in your smart trainer's power port feels loose and/or the trainer powers off if it's wiggled, the pin inside the power port likely needs to be adjusted. In the cent...
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Where can I find replacement parts for my trainer?
Many replacement parts can be acquired directly from our website here. If you're not sure what parts you need or you don't see them listed, you can reach out to our customer support team through th...
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Why is my smart trainer disconnecting from training apps?
Did something recently update? First, it is worth verifying whether there has been a recent update to the respective app you're encountering issues with, or to the device (tablet/smart phone/compu...
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How do I update the firmware on my smart trainer?
Firmware updates for our Hammer, H2, and H3, as well as the Magnus and M2 trainers are completed via bluetooth through the Saris Utility app (iOS/Android). You can find step-by-step instructions fo...
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Why isn't Zwift properly calibrating my Saris smart trainer?
There appears to be an issue with Zwift's roll down protocol, which does not allow for an effective or accurate calibration of our smart trainers. This is not an issue with the trainer itself, but...